Pavers, Stone and Exterior Tile Surfaces
Identify the material and whether the request is repair or new work. Natural stone, concrete pavers and exterior tile can use different bedding/joint systems. The page should not promise compatibility without seeing the actual surface.
New Installation vs Localized Repair
Resetting a few loose pavers is different from excavating and building a new patio. New work requires base design, grade and edge details. Those construction responsibilities need qualified scope.
Base Preparation, Grading and Drainage
Settlement often points to base or drainage problems. The website should not hide recurring movement under a cosmetic reset. Major grading, drainage systems and excavation can require separate construction expertise.
Settled, Loose or Cracked Areas
Send wide photos showing the pattern of settlement plus close-ups of cracks or loose units. If movement relates to a foundation, retaining wall or structural slab, ordinary hardscape repair is not sufficient.
Steps, Walls and Structural Boundaries
Exterior steps and retaining walls can have safety/structural implications. These should not be marketed as simple paver repair. Masonry structural work remains requires scope review.
Hardscape vs Deck or Concrete/Masonry Repair
Masonry & Concrete Repair handles that material family, while decks use Deck & Patio Repair or the blocked new-construction page. Foundation work has its own blocked leaf. Use Contact for private-property scope screening.
Before Hardscape Scope Is Considered
Provide total area, material, existing base if known, slope/drainage direction and photos after rain if water pooling is part of the issue. For repair, mark settled/loose units; for new work, describe excavation/base expectations. Retaining walls, public sidewalks, structural slabs or major grade changes should be separated from ordinary private-property paver repair.
Parts of this project may require a licensed, structural or specialist provider. The page keeps those boundaries explicit.